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SAP Notifications

Here, you find possible solutions to the problems that can occur with SAP Notifications/BC-XOM when installing or running PLOSSYS Output Engine.

No SAP Notifications

As of PLOSSYS Output Engine 7.0.0, seal-co-notifier services requires the parameters "&El" and "&Er" transmitted for SAP Spool on Windows or Linux. If the OMS command for Submit has not been appended by these parameters or the SAP configuration and oms_submit.cfg are different in that regard, no SAP notifications can be sent. The ROMS entry in the NATS key-value store for the SAP notifications is wrong in these cases. This can prevent notifications being sent even after the configuration has been fixed.

To fix the problem, follow these steps:

  1. Correct the OMS command in the SAP configuration and oms_submit.cfg. Make sure both entries contain the parameters "&El" and "&Er" and are identical.

  2. Stop all instances of seal-co-notifier service.

  3. Clear the buckets in the NATS key-value store used by seal-co-notifier service.

    nats kv del co-notifier-job-counters
nats kv del co-notifier-device-counters
nats kv del co-notifier-printer-sap
nats kv del co-notifier-printer-mappings
nats kv del co-notifier-reply-groups

  4. Restart seal-co-notifier service.

Reference - buckets in the NATS key-value store

For more information about the buckets in the NATS key-value store used by seal-co-notifier service, refer to SAP notifications.

Language of Error Messages

For SAP Spool, error messages in seal-job-notifier.log may contain non-English messages. To change it, specify the logon language for the SAP system connection in sapnwrfc.ini:

  1. On the Output Engine server, edit sapnwrfc.ini:

    C:\ProgramData\SEAL Systems\config\sapnwrfc.ini

  2. Add the language specification to the file:

    LANG=EN

    Literature - logon language

    In the sapnwrfc.ini file, the LANG parameter specifies the logon language for the SAP system connection.

    Specify the language with the two-character ISO code (like EN for English, DE for German) or the one-character SAP-specific code (like E for English, D for German).

    Please note: ISO codes are case-insensitiv. SAP codes are not. For example D logs you on in German. But d logs you on in Serbian, if that language is installed in your system.

  3. Save sapnwrfc.ini.

  4. Restart seal-co-notifier service.

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